Shipping & Returns
Thank you for shopping at Whistler’s Storm.
We use Amazon’s Multi Channel Fulfilment service to deliver our products. Standard shipping costs £3.50 for orders under £30 and takes three working days. Standard shipping is free for orders over £30. Next day shipping costs £5 and this option takes one working day for delivery. You will receive a tracking number from Amazon once the order has been dispatched with tracking details. All shipping costs will be specified at checkout. Where free shipping is available for your order, it will appear as a shipping choice at checkout. There are no other costs or charges other than what you see on the checkout screen. Please note at this time we only ship to mainland United Kingdom and Northern Ireland.
Refunds and Returns
To be eligible for a return, your item must be unopened and in the same condition that you received it in. You have 14 days after receiving your item to request a return.
Damaged / Defective / Incorrect goods
For any damaged, defective or mis-picked goods, please notify us at firstname.lastname@example.org within 1 day of observing the problem, including a photo of the products affected. The replacement goods will be re-sent to you at our own expense.
Method of Refund
The refund will be made to the same payment method as was made to place the order.
How to Request a Return or Refund
To request a return or refund, please contact us at email@example.com explaining your request and reasons, and we will endeavour to get back to you within 24 hours with a response.
Delivery Charge on Returned Goods
All refunds and returns will be at the customers expense and this will not be reimbursed. The exception is where the item is damaged, defective or mis-picked and we request you to send us the item back. In this instance, we will reimburse you for the shipping costs.
Products Returned Outside of the Cancellation Period
Products returned outside of the cancellation period will not be eligible for a refund, unless agreed prior with customer services. Please email firstname.lastname@example.org if you have a return request that falls outside of the cancellation period.
General Terms and Conditions
Please find a link to our general website Terms and Conditions.